2024 University of Birmingham Training Day

14:00 - 15:30

Edgbaston Park Conference Centre | Algar Room

How and What to Measure in the AV Workgroup

(AVIXA CTS RU 1.5)

In the AV industry, ‘Service Levels’ will typically form the basis of a business contract between the AV client and service provider. Important as they are, they are only part of the story.

Service levels need a fuller context, because a number on its own is just that; it is only one of four facets, all of which must be taken into account for the result to have any real meaning. Moreover, your customers almost never measure you against service levels, but against something entirely different.

Then there’s the deeper dimension – because for an end result to be produced, numerous procedures and processes have to act in concert. For the manager, it is important to know how well those components are performing, so as to know where to tactically adjust to make a qualitative and quantifiable impact on the end product.

And then there’s the people side, where further metrics enable the manager to make our staff’s success and job satisfaction a routine element of production.

There’s also the important difference to consider between ‘Management Information’ and ‘Decision Support’ metrics.

There is much more to AV Workgroup measurement than just service levels – and that’s what makes it interesting. This isn’t about counting beans – it’s about equipping ourselves as managers with the tools we need to make our staff successful and provide our customers with the service they need.

Noel Bruton - About the Speaker

Noel Bruton is a globally acknowledged expert in Service Management. The author of bestselling books in the field and of Avixa’s ‘Mastering AV Service Management’ qualifications, he is the originator of several concepts and algorithms in universal use. The topics in this presentation are drawn from his 45-year career as technician, manager and industry consultant.

15:45 - 17:15

Edgbaston Park Conference Centre | Algar Room

Teams Room Design - A Standards-Based Holistic Approach (AVIXA CTS RU 1.5)  (AVIXA CTS-D RU 1.5)

This session will share a design approach that can work for all meeting and teaching spaces. Greg will show his methodology that combines breaking technology-enabled space design into ten component elements together with the critical use of AVIXA's  AV standards and the latest building environmental standards. The latest Microsoft design news and Greg's work with his colleagues there will also be shared.

Delegates will take away:

• A working design methodology to approach meeting and teaching space design
• A working design methodology to approach meeting and teaching space upgrades and troubleshooting
• An understand of which standards apply and practical approaches for using them
   

Greg Jeffreys - About the Speaker

Greg is a business owner, specialist consultant, standards evangelist, writer and teacher. He’s Managing Consultant at Greg Jeffreys Consulting Ltd (GJC) and co-owner of Visual Displays Ltd (VDL). GJC is a specialist consultancy involved in standards, hybrid meeting and teaching space design, displays etc. VDL is a specialist manufacturer and distributor in projection and displays, Greg was Chairman of AVIXA (InfoComm) in 2012, serving on the board for seven years. He led AVIXA’s standards group until early 2023, has led or co-written AVIXA standards including DISCAS and ISCR, and is working on AVIXA’s new AV User UX (User Experience) standard. Greg has several children and his hobbies include teasing them.